Frequently Asked Questions

Financing & Payment

Do you offer financing options?

Yes. We partner with leading medical equipment financing providers to offer flexible payment plans tailored to your practice's needs. Terms typically range from 12 to 60 months, with competitive rates for qualified applicants. Contact our team to receive a personalized financing proposal.

What payment methods do you accept?

We accept wire transfers, ACH payments, major credit cards, and approved financing arrangements. For large capital equipment purchases, we recommend discussing payment structure with our sales team prior to placing your order.

Can I get a quote before committing to a purchase?

Absolutely. Reach out via our Contact Us page and a VMS representative will provide a detailed quote, including any applicable promotions or bundled pricing.

Warranty

What warranty coverage is included with my device?

All VMS medical aesthetic devices include a standard 2-year manufacturer's warranty covering parts and labor for defects in materials and workmanship under normal use conditions.

Are extended warranty options available?

Yes. Extended service agreements beyond the standard 2-year warranty are available for purchase. These plans provide continued priority access to our engineering-backed support team and discounted parts pricing. Contact us for details and pricing.

How quickly are warranty claims resolved?

We are committed to a 48-hour warranty claim response. Upon submission of a claim, our clinical engineering team will assess the issue and initiate a resolution plan within two business days.

Training & Onboarding

Is training included with my device purchase?

Yes. Every device purchase includes comprehensive clinical training delivered by our certified specialists. Training covers device operation, treatment protocols, safety procedures, and best practices for patient outcomes.

Where does training take place?

Training can be conducted on-site at your practice or at a VMS-designated training facility, depending on your location and preference. Virtual training options are also available for follow-up sessions.

Can my staff receive additional training after the initial session?

Yes. We offer ongoing training and refresher courses for new staff members or when expanding your treatment menu. Contact your VMS account representative to schedule additional sessions.

Service & Support

What kind of technical support do you provide?

VMS provides engineering-backed technical support staffed by clinical and biomedical engineering professionals. Support is available via phone, email, and remote diagnostics for rapid issue resolution.

How do I submit a service or warranty claim?

Service requests can be submitted through our Contact Us page or by calling our support line directly. Please have your device serial number and purchase date available when submitting a claim.

Do you offer preventive maintenance services?

Yes. Scheduled preventive maintenance programs are available to keep your device operating at peak performance and to maintain compliance with manufacturer specifications. Ask your account representative about annual service plans.

Shipping & Installation

How are devices shipped?

All devices are shipped via white-glove freight delivery to ensure safe transport of sensitive medical equipment. Devices are fully inspected and tested prior to shipment.

Is professional installation included?

Yes. A VMS clinical specialist will coordinate delivery and on-site installation to ensure your device is properly set up, calibrated, and ready for clinical use before your training session begins.

What are typical lead times from order to delivery?

Lead times vary by device and availability. In most cases, delivery and installation are scheduled within 2–4 weeks of order confirmation. Your VMS representative will provide a specific timeline at the time of purchase.

Demos & Trials

Can I request a device demonstration before purchasing?

Yes. We offer in-person and virtual demonstrations for qualified practices. Demos are conducted by our clinical specialists and include a full overview of device capabilities, treatment protocols, and ROI considerations.

How do I schedule a demo?

Submit a demo request through our Contact Us page or speak directly with a VMS sales representative. We will confirm your eligibility and schedule a session at your convenience.

Returns & Cancellations

What is your return policy for medical devices?

Due to the nature of capital medical equipment, all sales are considered final upon delivery and installation acceptance. If a device arrives with a manufacturing defect or damage in transit, please notify us within 48 hours of delivery and we will initiate a replacement or repair process at no cost to you.

Can I cancel an order after it has been placed?

Order cancellations may be accommodated prior to shipment, subject to a review of the order status. Please contact your VMS representative as soon as possible if you need to modify or cancel an order. Order cancellation results in forfeit of deposit to secure order.

Device Compatibility & Integration

Are VMS devices compatible with my existing clinic setup?

VMS devices are designed to integrate seamlessly into standard clinical environments. Our pre-installation consultation process includes a review of your facility's electrical, spatial, and workflow requirements to ensure compatibility.

Can multiple VMS devices be used together in the same practice?

Yes. Many practices operate multiple VMS devices across different treatment rooms. Our team can advise on optimal device combinations to expand your treatment menu and maximize return on investment.

Do your devices integrate with practice management or EMR software?

Integration capabilities vary by device. Please consult with your VMS representative to discuss specific software compatibility requirements for your practice management system.

Have a question not covered here? Contact our team — we're happy to help.